Múltiples declaraciones SELECT CASE en Query For Shoretel Reports

Debe hacer una declaración de caso separada para cada columna:

SELECT  queuecall1.StartTime, 
        queuecall1.QueueName,
        CASE WHEN ExitReason = 7 THEN 1 ELSE 0 END AS CallsAbandoned,
        CASE WHEN ExitReason = 1 THEN 1 ELSE 0 END AS CallsAgent,
        CASE WHEN calltype = 1 THEN 1 ELSE 0 END AS CallsInternal,
        CASE WHEN calltype = 2 THEN 1 ELSE 0 END AS CallsExternal
FROM   (queuecall queuecall1 INNER JOIN connect connect1 
ON queuecall1.ConnectTableID=connect1.ID) INNER JOIN call call1 
ON connect1.CallTableID=call1.ID

Esto daría una salida como:

StartTime | QueueName | CallsAbandoned | CallsAgent | CallsInternal | CallsExternal
----------+-----------+----------------+------------+---------------+---------------
 10:59    |  Queue1   |      1         |    0       |     1         |      0
 11:05    |  Queue1   |      1         |    0       |     1         |      0
 11:11    |  Queue1   |      0         |    1       |     1         |      0
 11:12    |  Queue1   |      0         |    0       |     0         |      1
 11:24    |  Queue1   |      0         |    1       |     0         |      1
 11:37    |  Queue1   |      1         |    0       |     0         |      1
 11:42    |  Queue1   |      0         |    1       |     0         |      0